The Home Depot

Placed an online order and picked it up from this location. Being from out of town the store was very easy to find and navigate in and out of traffic. Once we entered the store we were greeted by several associates and asked if they could be of assistance in finding anything we may need. They helped us find several items we needed very quickly due to their knowledge of the store layout and assisted us with the pick up item we originally purchased. The store was very clean and organized in the layout of items so you could quickly find what you were looking for. The associates were friendly and very helpful they made you feel like they valued you as a customer. I would definitely recommend that anyone needing building materials or really a wide variety of all outdoor and indoor materials to

I recently purchased a sectional couch from Home Depot online and it still has not arrived and no one seems to care. I ordered it on the 22nd. It arrived in Summerville on the 24th. I received half of it. I have repeatedly contacted the online facility and now they seem aggravated because I keep contacting them because now it is February and I still don’t have the other half of my couch. I do not understand why they could not just resend the half that has got lost after a two week investigation when I call or text, they seem aggravated that I’m calling or texting. I’m sorry you have my money. I’m sitting on half of a couch. Customer service is not helpful. I did have one person that seemed like they were going to be helpful and now I’m still sitting here two weeks later on half of a couch

I don’t typically write reviews, but I feel compelled to share my recent experience with Home Depot due to the frustration and lack of accountability involved. On December 8, 2025, I placed an order for a Char-Griller smoker that was advertised as a Special Buy. At the time of purchase, the website showed approximately 88–90 units in stock. I chose ship-to-store at the Summerville, SC location, understanding the estimated three-week timeframe based on recommendations from other customers. On December 29, 2025, I visited the store after receiving notice of arrival. The in-store customer service representative explained that deliveries typically arrive that evening and are unloaded overnight, with pickup available the following day. That was reasonable, so I waited. After two additional days

Sorry! Don’t buy from this store! This is an incompetent store and management. Do not buy anything from this store. I purchased to have my dishwasher delivered and INSTALLED. They delivered it last week and yet to install it. Management doesn’t return calls and don’t handle the problem. Don’t outsource things if you can’t back it up! I will never buy from HOme Depot. Go to Lowe’s!

Wish I could give the people at Home Depot a five star, but I’m very disappointed in their policy on their five-year warranty tools only can help you for 90 days after purchase. Also highly disappointed in the thousands of dollars that I’ve invested in Milwaukee tools and can’t seem to get none of them warranty out. Even the Milwaukee sales rep couldn’t help me out other than tell me to call the one 800 number that wasn’t any help told me I had to do everything online what happened to what customer service used to be to today’s customer service is getting even worse why should I have to fill out their paperwork to get their tools warranty and don’t have the courtesy to even give me a 1099 or w2 for doing all the work