The Home Depot

⸻ Whoever Matt Hayfrier is (I apologize if I misspelled his name), he is absolutely amazing and deserves recognition. As locals who shop at Home Depot frequently, we’ve experienced both poor and great customer service over the years—but Matt truly stood out. He appeared to be in his 70s or 80s and provided some of the best customer service we’ve ever received. He had a wonderful attitude, was attentive, and genuinely eager to help us. In today’s world, great customer service often feels rare, but Matt was a breath of fresh air. What impressed us even more was how tech-savvy he was. My husband and I both work in customer service management, and we often hear excuses from applicants about not knowing how to use technology—especially from older generations. Matt had no such excuses. He was

This review is specifically for Jake one of the managers at HD. I am a general contractor and am constantly buying and returning items. Sometimes my orders are complex and my returns are even more complex. Every single time I have any interaction with Jake he solves my problem, takes total ownership and makes it an awesome experience for me. Jake is an absolute rockstar of an employee. HD is lucky to have him. Whoever is this guy boss, take note, you should give this guy a huge raise or someday I’m going to offer him a job working for me!

Update August 2022: This store has big issues with stock. Their online site shows product available in store but when we get to the store, the product is sold out and it's a big hassle every time to order it and get it back in store. This happened a couple dozen times to me already. They will also gladly withdraw the money from my account when I order online in store and then cancel my order as I walk out. It's a twenty minute drive for me to get here and then more than often leave empty handed. Before August 2022: Large product line and very friendly and helpful personnel. Sad though that they don't have a rental department and also no van/truck rentals like many other Home Depot stores have.

Unimpressed with the employee who mans the saw. He approached immediately telling us that the wood we picked was probably wrong for our project (didn’t ask what we were doing nor did we tell him). We gave him the measurements, and he sliced the wood quickly, but gave us two different sizes, then immediately turned to the next customer. We went and measured the pieces he gave to find they were both off. When we came back to have him size it correctly, he gave an attitude. The only redeeming factor was Rick (might’ve been Nick) came and fixed it.

I was in there lastnight to get paint and rachel at the paint counter went above and beyond to help me make sure I got the right one even though they were busy she was extremely friendly and knowledgeable. Great experience because of her! Thank you rachel!