The Homestar Group

I hired Homestar for water damage mitigation services at my property, and unfortunately, I must report a very unsatisfactory experience. Despite paying in full for a service that promised to thoroughly dry out the water under my floor, subsequent checks revealed that the subfloor was still wet. I provided them with photographic evidence showing the moisture that remained, clearly indicating that the work was not completed to the promised standard. After discovering the issue, I reached out to Homestar to address these concerns. However, my experience with their customer service has compounded my frustration. Despite multiple emails and clear communication on my part, my attempts to resolve this matter have been met with an alarming lack of response. Their lack of accountability and failure

Kayla, Ada, Luisana, Fern and Ms. BRITTINY was amazing with the clean out they did. Listened to our concerned and didn't touch anything without asking us first. Very professional and make sure we were satisfied before they left.

Thanks!! Amanda and Donald for helping me with my water loss. Great team to work with! Entire staff is amazing! I high recommend this great company!!

Terrible work, takes forever, and good luck getting them to honor warranty