The Tropical pool company

Chuck at Tropical Pools was great to work with and I would highly recommend using them. Chuck and his team were always professional and were great communicators. They used the highest quality supplies and equipment, and the end result is a swimming pool that will last us for a lifetime. We have never owned a pool before, so we had no idea how to do anything for it. Chuck provided all of the chemicals and supplies that we needed, and spent countless hours showing us how to do stuff for the pool. Chuck would either walk us through it over the phone, or would personally come to our house to show us what we needed to do. Chuck was not obligated to provide any of that support to us, but he stands by his company and the work that they do, and they want everyone to be happy with their p

My family and I can't express how grateful we are for Chuck at Tropical Pools. We had been scammed by another pool installation company who left us high and dry after ordering our pool in 2020. Chuck was nice enough to come out and see the mess we were left with, which was a pool and a very large hole sitting in our backyard for almost a year. Chuck went above and beyond to finish the job including all the installation, plumbing, and materials needed which the previous company promised but never delivered. Chuck not only delivered all he promised but made sure we had top-of-the-line equipment and was patient with teaching us how to care for all of it properly. During the beginning of our installation process with Chuck, he had to have an unexpected surgical procedure. When Chuck should hav

Terrible experience! Do not use! It started in 2020 when we purchased a pool from Tropical pools and Chuck said we might get it installed at the end of the year of 2020. It didn't, but he assured us that it will get done first thing in 2021. That's where everything went bad. He told us "we are next", but he lied to us and was on a different job site every week.He told us in April of 2021 that he was going to start in two weeks, that didn't happen, then in May we where going on vacation and Chuck said that he will get it started and should be done when we get back, that didn't happen! He put us off every week. In May of 2021, we went on vacation and he said it should be done when we get back, that never happened. I just built a home and I haven't put a patio or grass in since we bought th

Chuck, owner of Tropical Pools/Elyria is the best to work with!! He installed our fiberglass pool nearly 25 years ago and has serviced the pool every year since. He is extremely diligent, conscientious, and courteous! I just moved and will definitely have Chuck install pool at my new home. There will be a wait but the wait is worth it!!

He was off of completion time by over 6 weeks , he lied about the final cost that was in contract and he never showed up to close or open pool as per contract! He continually lied about when he would be there to work and assured us that we were his priority and then would find out he was on like 4 jobs telling everyone the same thing and then turn it around on the customer. He was rude, disrespectful, and unprofessional.