Thermo King Northeast

Called the day before told them would be arriving before 12pm Arrived at 845am got pulled in 1145am took 3 hrs to do a dry pm and rpm adjustment on refer one of the slowest thermo kings don’t come here unless you have a day to kill, they don’t allow you to pull you truck into the bay so had to watch a worker do it and he didn’t know where the gear shifter or the ignition was so yeah your in great hands, receptionist also tried catching an attitude because we questioned her when she told us another hour to do rpm adjustment after she had told us a half an hour an hour ago fun times

My experience was not good, I took my truck 2 months ago to make a PM of my APU term king, it was done but it didn't work, they said I had to make a diagnosis to see what was happening to me, they said it would be an RPM sensor, and that in two to three weeks the sensor would arrive. I left the whole service paid 940 dollars, a month passed and a week I went back there they said it hadn't arrived yet! I went back to work sleeping in the heat, it was then that passing through the state of Florida I decided to buy the sensor, after arriving in Saugus-MA at Thermo king on Monday morning, I talked to him and he told me that if I couldn't do it on Monday, I would do the service on Tuesday, but on Tuesday at 4 pm I went there to pick up the truck since no one had called me and I got there to my

I recently have had outside carriers back into two different ThermoKing units causing thousands of dollars in damage and down time. Clifton Bowers and his crew in Saugus did an unbelievable job of diagnosing, orders parts and repairing the units in less than a week for both units. Great job guys! Janek Monkiewicz Kayem Foods

Took my truck in to get my Apu worked on, and ended up getting my tv broken. Needing access to under the bunk, the tech didn't clear my camera bag away and ended up smashing the screen on the tv. Had to go back 4 days later to pick up the tv they were to replace. Get there to find they bought a cheap, (very cheap) replacement that doesn't even compare to what I had before. Oh and the repair on my Apu? $300 to tighten a loose power cable. Yeah, I'd recommend that you don't go there. I'd give them no stars if I could. Edit; You decided to reply to my review 10 months later? I still have the useless pos tv somewhere if you want it.... 🤦

A huge thanks to Cliff and crew for an AC repair that no one else could handle. The communication process throughout was excellent and the work was top notch. Double thumbs up to the Thermoking staff in Saugus from Princess Limousine.