Thomas Brothers

Camden and Roger showed up right on time to install a new gas line for our heater. They were very friendly and professional throughout the process. The installation passed inspection with no issues, and the pricing was very fair. Later, when our heater stopped working, Camden quickly found a loose wire and fixed it in just a few minutes. He came out early in the morning, even though I had only called shortly before. Not long after, our indoor fan stopped running, and he came back to repair the control board and got our heater working again. Our heating system is over 20 years old, and we've been trying to make it last as long as possible. We looked into replacing our units, and the price they quoted us for a new system was just as reasonable as it was a couple of years ago. We even added a

When our furnace stopped working right as the weather turned cold in Provo, we realized we needed a new igniter. After trying to figure things out ourselves with some online videos, it seemed impossible to find the part we needed on a Sunday. Most places had shipping delays, and we really needed heat fast. Luckily, we found Thomas Brothers. Roger was amazing—he went out of his way to open up the shop on a Sunday so we could get a new furnace igniter. He was super friendly and even checked to make sure we had the correct part for our model. It was an original manufacturer part, which gave us peace of mind. Roger told us to reach out if we had any questions about installing it. We managed to install the igniter ourselves with just a socket wrench, and our furnace fired up perfectly. It was g

We had an excellent experience with our recent AC repair and replacement in Provo. Our old air conditioning system was over 25 years old and had started leaking water badly, so we knew it was time for a new one, especially with the hot Utah summers coming up. We contacted a few local HVAC companies for advice. One company wanted us to pay upfront before starting any work, which didn't feel right to us. Another company took weeks just to send us a quote and said they were too busy to help us anytime soon. When we reached out to this company, they got back to us quickly and were very helpful from the very beginning. Dale came out and guided us through our options. We chose our new unit on a Friday, and it was installed just a few days later on Tuesday. The installation team was professional,

the technician who came out to help us in provo was fantastic and really made a big difference in our decision to go with this hvac company. roger, who handled the initial consultation, was knowledgeable and walked us through different options for replacing our old air conditioner and furnace. when it came time for the installation, camden and zachary did a flawless job putting in our new hvac system. they paid attention to every detail, fixing issues from the original install and making sure everything worked perfectly. i was worried about spending money on a new air conditioner and furnace since our old one had lasted a long time, but after getting several quotes from different companies, this team gave us the best deal by far—thousands less than the next lowest bid. the installation was

i reached out to thomas brothers when i was having ac problems during a holiday weekend. my main ac unit stopped cooling, and the original company i used couldn't come for several days. i called and roger showed up really fast, within about an hour. he found a leak in the coil, which was supposed to be covered by warranty, but there were delays getting the new part in. then, another unit in the house stopped working too, with the same coil problem. after hearing about delays with the manufacturer and not wanting to keep paying to refill refrigerant, i decided to just replace both ac units. the team gave me a great price and came out to install both new systems on the same day. they worked hard all day, were friendly, and explained everything in simple terms. since the new ac units were put