TJ Appliance Repair, LLC

Another Lowe's customer getting screwed over here. This guy might not be able to call a customer back or finish a job, but he sure has an established modus operandi: he shows up, looks at the appliance for 5 minutes, then leaves without a word. When you finally get hold of him on the phone, he claims he had to "order parts," parts that were then supposedly delivered in the midst of an arctic blast and snowstorm that closed down the Midwest and South. He was hours late on the first day he deigned to show up (when he left after 5 min.); he is also now hours late with the mysterious parts—even though we were his first appointment slot of the day. We've escalated this through Lowe's and will update as needed.

This company was contracted thru Cinch Home Warranty to make a repair on my dishwasher. They never called to confirm the appointment. When I called to confirm, the guy who answered started off being rude and said that the appointment was being rescheduled. I told him that I couldn't reschedule as I had already taken a day off work to wait around for them. His response was to call the warranty company. No consideration for the fact that they dropped the ball. I feel like I probably dodged a bullet with this horrible company, and recommended finding anyone else other than TJ Appliance for your repair needs.

Opened claim with him with Lowe's protection plan at the end of december, he called me and told me he was going to call asurion and call me back. Never did. I called him a few days later and he said he was working on it. Never got back with me never completed the ticket. Weeks without a washing machine later ... I had to contact asurion to get him pulled off the ticket and find another repair company. Not organized and not professional.

Very unprofessional. Was sent out to look at my Samsung range where some elements weren't heating, through Lowes warranty. Came out and looked for 3 minutes, taking off the knobs and then left, said he had to look into ordering parts. After leaving, I noticed that one of the knobs was loose and turns out it was broken, and so now there is another burner that I cannot use. No follow-up so a week later I call, and he says they are custom parts so 7-10 days and not sure when the parts will be in. I informed him about the broken knob and he says he didn't do it. It was not broken before he got there, he pulled off knobs, and now it is broken. So now I have to pay out of pocket to fix this. He said I should call Lowes and request a new technician. I surely did. Rude. Unprofessional.

He was sent to us through Lowe's warranty dept. he said he had to order a part. I tried to contact him to see when he would be back out and had no response. Lowe's finally got a hold of him and he said he doesn't work on our type of fridge which was never relayed to us. So we are at 2 weeks with no fridge or freezer and now have to wait even longer to get someone else out here. I will never use or recommend this company to anyone.