TMS Faucet Parts

I’m not usually one to leave 1-star reviews, but this experience deserves attention. ​I’ve been a long-time customer of Faucet Parts, but my experience on 01/06/2026 was unprofessional and unethical. I called 15 minutes before closing to confirm a Krowne 44" hose was in stock. After being told 'no' then 'yes,' I told the representative I was rushing over and would be there before 5 PM. I arrived at 4:58 PM. Despite the 'Open' sign being on, the doors were locked and staff ignored my knocking. I was only let in after the manager realized I had a confirmed phone call about the part. ​To make matters worse, they charged $126.68 ($137.13 with tax) for a part that retails everywhere else for approximately $75. They refused the 30% professional discount they’ve historically provided me. Betwee

Fantastic customer service. They had the part for my water heater I was looking for and it worked perfectly. They didn’t over charge and were actually cheaper than Amazon. I have already recommended them to a couple of my contracting friends. I highly recommend them. They don’t do returns, but from my experience, there was no need for it. 5 stars. Great customer experience matches their great products. Ask for Ernest, he came off very trustworthy on the initial phone call and his integrity owned the whole experience. I’ll be a returning customer.

First off I told them the part I needed. They told me they had it so I drove across town for it. They said this should work and I told them it doesnt look right. They swore it was. It was not. I went to return it within 2 hours and they charged me a 25% restock charge which is noted on their policy. Are you serious?!?! You gave me the wrong part and you want me to pay you guys for walking 20 steps to grab the part and put back. This place is a joke. Not to mention their mark up comparitively to all other places. I recommend to FIND ANOTHER STORE for your plumbing supplies & parts. This one Im sure will go out of business in less than 5 years with there non knowledgeable staff and bad business policies.

When I tried to return a few items I purchased on a Saturday, I was told that they don't do returns on Saturday's but if I left the item there, I would receive a call on Monday and they would process the return then. No one called me, and when I called them they told me it has been over 10 days now and I could no longer return the items. Not to mention the bad customer service over the phone along with a 20% restocking fee.

Excellent store. Knowledge helpful staff. Been getting parts, hard to find parts for older plumbing, for almost 40 years. Its my go to store for plumbing needs.