Touchstone Commercial Services

I guess the frustration is that the freezer never got fixed. They replaced a part that didn't fix the problem without our approval. On top of that, I believe they came back out twice over the course of two weeks to look at it again because it had stopped working. During that time period, we had a significant loss of product because we were told the freezer was working, only for it to start heating up again. They then quoted us another $2500 on top of that original quote to fix the freezer again!

These guys have been or go-to for the restaurant and they are top notch. Very fast and very honest! Even better they stand behind their work! They’ve done our walk-ins, both fridge and freezer and our cold prep table. Highly recommend them!

I found Touchstone services about 6 months back and will recommend them a million times over! They are efficient and honest! They fixed our walk-in coolers and freezers. Nate is professional and honest, which is very hard to come across. Thank you Touchstone!

Nate is amazing! Had an issue with my walk in freezer at my business. Nate looked at it and let me know a part was needed to completely fix the issue, but the part was needing to be ordered and would take time to get here, but he was able to get it up and running temporarily without the part. Nate has called me back to check on the freezer to ensure its still working without the part. I noticed that it was getting a little warm, Nate came out and adjusted the freezer to get it colder. Not his fault the part is on order, but the service and care he puts into his work is amazing. Will not be using anyone else but Nate.

Nate and his team are the best. They are honest and do fantastic work. They have done many jobs for us and they aways exceed all my expectations. Highly recommend!