Townsend Energy

Since Townsend took over from our previous oil company they have let us run out of oil two years in a row in December, even though we are on automatic delivery. This time I called them and they said someone would be out, but we ran dry overnight. I can't understand how they don't know that the temperatures drop in December in NH. Our last auto delivery was 25 Nov. Whatever algorithm they are using for their auto delivery is using bad data. Protect your families and keep them warm. Cancel Townsend Energy like we did and get service from anyone else!!!

Townsend Energy purchased our long time Oil Company M.L. Halle Fuel Oil & Diesel in Manchester NH. Since the acquisition we have found that Townsends customer service, broken promises, and high prices outweigh the benefit of using them for our oil, & HVAC needs. Our recommendation would be to seek the HVAC services you need elsewhere. This way you will get straight forward & honest information about the packages they offer, and the fuel & servicing your system needs at a price you can afford.

Such unfriendly and uninformed customer service staff. I am a Realtor and I was just looking to figure out how much my clients were owed for the fuel remaining in their tank. All they had to provide was the size of the tank and market price for oil today. Not looking for any personal information whatsoever. I've never had a fuel provider give me such as hassle to get this information. They told me to Google the information. So then they proceed to call my elderly clients and inform them that someone is trying to get personal information on their account. Absolutely ridiculous! I'd never refer this company to future buyers.

After being put through the ringer with some other oil delivery companies, this team has come through for us with prompt and professional service. We just moved to our new home a month ago and we will definitely be sticking with Townsend for the long run. I could barely get a call back from other companies while running low on oil and they onboarded and scheduled delivery for us super fast. Thank you Derek, Walter & Karen!

I was told at 9am that I could get an emergency delivery of fuel. At 2pm when no one had arrived i called to confirm and they said the truck had 2 stops and then would be to me. 15 minutes later I was told after waiting at home all day that I was not in fact getting a delivery. And when I mentioned that I had just spoken to someone they literally told me the conversation never happened. Now I am scrambling at 3pm to get fuel. Extremely unprofessional. BUYER BEWARE