Trane Commercial Sales Office

Trane does not care about its customers. I got a brand new unit hoping to avoid headaches with AC problems. I had it serviced regularly. When it wasn’t working after the winter, I was frankly shocked. My service provider showed where there’s a leak in the coils that was almost certainly a manufacturer’s defect. I called Trane about the issue, and when they finally got back to me, they simply said their policy was that they aren’t responsible for any of the costs surrounding replacing the part. Lucky me that the coils are under warranty, but I’m not sure how they are supposed to go in there without a technician doing the work. So now I’m stuck paying $2000 to have the part replaced while Trane doesn’t even care to look into the matter. I called my service provider and confirmed that they

No where was it explained to me or on my receipt that a home owner could not return a brand new unused not needed part. It's sad a company will lose a customer over $17 now a days to their undisclosed "policy" The employee I spoke with said "I don't mean to sound cold, but you chose to come in and buy the part instead of hiring one of our contractors." This is a learning situation for this man. If I said "no offense,........." Chances are anything I say after it will be offensive. Obviously he knew he was being "cold" I will allow for trane to resolve this and update the review if I am reached out to this week.

Always very helpful and courteous !!

Great place to unstop a trane

I love TRANE