Tri State Heating and Air

We have had a bad experience to begin with, part of it was that we got a faulty thermostat and part of it was that our AC was a fairly new unit for this company to work around with. To this time, they are working with us to resolve the issue and make sure we are happy. Toby has always been wonderful and patient with us. And he is very knowledgeable as well.

If you are like me, and you need a reliable service provider with a good reputation, then keep looking. these guys are not it. They take advantage of their customers by charging $75 just to "show up" and tinker around. Then they will conveniently "disappear' for about 45 minutes getting a part. When all said and done you have about 2 hours wrapped up for a 15 minute job. The worst part about these guys, is that they tried to charge us $64 for a part we found online for $14. Please beware of this company. I had to call management, and they did refund the price of the part, but there is no way to calculate labor. these guys can take all day at your expense. they do not bid jobs by how long it should take. they bid jobs by how long it does take. I'm not exaggerating when i say it took 15 minu

Well they do not show up when they say and do not c even bother to call. They left me without any air supply the entire summer of 2022 when all they had to do was stick a cheap thermometer on. I have been waiting 5 days.

Horrible customer service. I called to find out what their service fee was for house calls. First lady I spoke with didn't know and the lady who did was out to lunch, no big deal, I will call a few other places and call back. I get a phone call about 45 minutes later from a "Liz" who answered the phone with "How much are you looking to spend?" no introduction, no questions, nothing. just some lady who had no idea what she was doing or talking about. I said "excuse me?", she asked who she was speaking with. I asked her who I was speaking with since she called my number. That's when she said "Liz at Tri State" That sounds really trustworthy huh?. Sorry Liz but you blew that one....

Great service & product from Ryan & crew from Tri-State. They did a neat, professional installation in a very timely manner & unlike another local company who did an install for us, they cleaned up after themselves. I'm impressed & Tri-State is now our go-to company for HVAC service. Also, thanks for the Trane ball cap!