Tri-Town Heating and Air Conditioning

Thankful for Tri-Town this Thanksgiving!!! Our 7 year old furnace stopped working so I contacted a HVAC company. They diagnosed the issue as a "clogged heat exchanger" and my options were replacing the exchanger for $2,800 or a new furnace for $10,500. I was skeptical. Dreading the thought of buying a new furnace, I called Tri-Town for a second opinion. I spoke with Craig who was able to get Ray over to our house in Germantown the same day. The day before Thanksgiving. Ray determined that the furnace itself was working just fine but there was an issue with the vent pipe, possibly a blockage. What was blocking it? A big fat dead squirrel! Once the tree rat was removed, the furnace ran flawlessly. Ray and Tri-Town saved us from spending thousands of dollars for no reason. Amazing job,

Where to start? I was in a cold house for 2 days as my furnace went out. I started by purchasing the minor things like the flame ignitor and the heat sensor. None of those were it as it turned out to be the inducer motor. Well, no one had it available, and I called Tri-Town. The lady told me they can have it available in a few hours at a lower price from other places!! Those ladies working there treated me with so much kindness and were so helpful even to the point that when my part arrived they were about to close for the day, and Jane said she will wait for me to pick up the part!! I already spread the word about this place to others..... thank you so much!!!

An excellent experience with Craig and staff. He was prompt and thorough and very patiently explained the mechanics and rationale of the furnace. On this cold day, he worked to address and solve my issues rather than simply advising me to purchase a new furnace which brought out the quality of his character and business practice. Would definitely recommend.

Cannot say enough about the great service I had from Dean at Tri-Town heating. My furnace was failing and shutting down hours before I was leaving to go out of town, and Tri-Town had Dean at my house within 20min. Even though the furnace re-set itself before he got here he was able to accuratly trouble-shoot and fix it even though there were no fault codes. There's no substitution for great workmanship and experience.

Had Greg from tri-town come out to give me a quote for a new AC unit, since the previous 2 companies told me it was time for a new on. Instead he found the problem, fixed it on the spot and refused to take $40 from me for his trouble’s! This is the only HVAC I will call from now on.