Tristar Plumbing Supply

I purchased a bath tub and when I opened it the next day, the paint was peeled off. I didn’t even want to return it, just to exchange it for one that isn’t damaged. They refused to exchange the product and asked me “why didn’t you tell us when you bought it”—well of course I didn’t open it when I bought it because the box for a bathtub is enormous and was sealed so I couldn’t even open it! He said once you leave the store, they don’t care about you anymore and no exchanges and no returns even though it wasn’t written anywhere in the store!! Then, when I asked to speak to a manager, he refused to give me the manager’s name and said I could come back in 2 weeks to find them. I had a construction job that was in progress so of course I couldn’t wait two weeks to get a new bathtub! I had to re

highly recommended for any plumbing related items/tools i arrived with broken piece from a bathtub and they were able to identify and provide a replacement within the hour Quick service and affordable prices as well

Will not stand behind what they sell. If you do decide to come here, you better make sure everything works before you pay. If there are any problems with the item after you purchase it, they will tell you, it's no longer their problem and to contact manufacturer. Do yourself a favor and spend the few extra dollars and go to Home Depot (Home Depot will actually price match them if you ask for a manager) around the corner and save yourself a potential massive headache. People always ask why won't I support local and small businesses, I tried to and I got slapped in the face. Older generation may not care about customer service, but when that generation retires I really don't how this place will stay in business considering they treat customers like s**t.

Multiple workers in the front with vast knowledge of their products on hand and great recommendations when you are in need separates this from other local stores. Their prices are way cheaper than Home Depot across the street and inventory selection is more. Quick service especially in these times and able to accommodate multiple people at once.

Very aggressive and rude guy in front of store. Mentioned that we couldn’t park in the lot of we didn’t go in, we understood the first time but he continued to argue and go on and basically yell at us for it. We planned to go in but after that encounter we Will definitely not. We even went to move our car and he continued to argue with me. Clearly he has to work on his customer service skills.