TROSA

Our lawn clean-up and lawn maintenance with TROSA is the best we have ever had. The communication with TROSA (to schedule estimate, get quotes,...) has been easy and prompt. The guys are so nice and attentive. For example, I am very protective of my Hydrangeas. No problem. They didn't touch them (per my request) but did an excellent job on all of the other plants in my beds. They always leave a note if we were not home when they came, and they have repeatedly let us know that if anything isn't done to our satisfaction that they will deal with it immediately. I have been jealous for a couple of years because our neighbors have had TROSA come each week and their lawn always looks great. Finally, my husband and I accepted that we are just not able to keep up with our yard, so we called. Now,

If I could give zero stars I would. I recently reached out to TROSA for basic weeding, mulching, and aeration services. After receiving a quote for a reasonable price and agreeing to it, I got an email saying that the quoted price was inaccurate -- apparently the cost of mulching was not properly calculated -- and given a new quote for $250 more than what I agreed to. Additionally, the manager of the company refused to honor the originally quoted price despite acknowledging that the error stemmed from a mistake on their part. IMO, this displays a total lack of professionalism that makes it impossible for me to use or recommend their service.

We hired TROSA lawn care to perform some landscaping repair services: rototilling the back yard, mixing in some good dirt, adding some stones and some other repairs. They began the work two weeks after their estimator spoke with us, which is months ahead of what any other service promised. Brad, Richard and the crew showed up on time, worked hard and completed all repairs in a professional manner. The yard has been restored and looks wonderful. I recommend these guys without hesitation.

I sent a message to them through their website to get a quote for installing mulch. I never heard back. After a week or more I called to see about getting the quote. The lady found my original message and seemed surprised that I wasn’t contacted. I had to schedule the appointment for the quote about two weeks out. I’m currently waiting for them to show up. They are presently 47 minutes late. They will not be getting my business. I’m bummed because the organization seems positive and a coworker had a good experience. Maybe they’re too busy? Regardless I can’t consider them reliable.

We just used TROSA lawn care for the first time today and could not be more pleased with how our yard looks. The three gentlemen that came today, Scott, Nate and Micah, did a fabulous job! We would recommend TROSA Lawn Care to everyone in the future. Thank you so much for the great job!