True North Restoration of Kansas City

I contacted True North to help me consolidate the mess in my house. I'm getting ready to move soon and needed organization. I was unable to do a lot of tasks as I am waiting to get my hip replaced. I did help as much as I could, but had to rest a lot because of severe hip pain. They were on time, very polite, kind, and thorough. They were good at figuring me out meaning they eventually could tell what I wouldn't want and what I'd want to keep......yet, they'd still ask me to look through things before they threw them out. I do have some pics, and you'll notice many things were placed in large plastic bins awaiting transportation to where I'll be moving to.

These are the kindest and most helpful people imaginable. I was in a desperate situation and they were so understanding. From the first call, they were able to ask the right questions and answer mine, explaining everything so clearly I could tell they knew what they were doing and had seen it all. When I had to change my booking, there was no judgment. They went above and beyond to make things as easy for me as possible even when they weren’t going to make a lot of money off of me. There really are good people in the world.

Called Todd the Monday night before Christmas and he had a team at my house the next morning. They were very professional and fast. Would definitely recommend

Todd Herrman is one of the most genuine guys you’ll meet, and he is a tremendous professional. He’s great at what he does, and treats his customers like family. Couldn’t speak more highly of him! Give him a call when you’ve got fire, water, or mold issues at your home or business!

Didn't clean under my couches or finish wiping things down in kitchen. Was not super friendly either. Used a swiffer-like mop to "clean" my floors. There is a sticky residue all over my floors now and multiple spots that weren't cleaned, I even specified in our call the floor was the most important thing to me. At over $200/hour this was ridiculously bad. He also left an hour early, but the invoice conveniently came at the scheduled end time.