TruGreen Lawn Care

I had Trugreen for a few years and they were "OK" but very unreliable. Then 3 years ago Trugreen double fertilized my lawn and destroyed it. So, after several phone calls I fired them. The following spring after I dethatched, airated and reseeded my lawn, to repair the damage they had caused, they showed up one day (without being rehired) and applied a pre emerge treatment,,,basically killing my new seeds and assuring another season of dead grass... I had several more phone discussions with them,,,totally useless. They continue to call me and send "We want you back deals"....My response is "Stay off my lawn" It has taken 3 years and a lot of effort to restore my lawn. Trugreen is a very, very aggressive marketing scam,,,with very little emphasis on lawn care. I have asked them many times t

Jaylan did a great follow up visit. He checked my whole yard and found the previous Rep had serviced the front and back, but not the parking strips. He completed the service for me and I appreciate his attention to the problem. The last guy did not announce himself, leave a yard sign, or leave the complete paperwork on my door so I thought the service wasn't done. Thank you Jaylan! 😊

I’ve been with TruGreen for three years and not been satisfied with them once. As others reported, last year I had services cancelled or done to my neighbors lawn instead of mine (although eventually refunded). This year they cancelled my mid season treatment and after week later finally came back. Two days later my good grass outback got fertilizer burned. It’s turning brown by the minute. The not so great grass got even worse. My neighbors lawns who don’t use trugreen and possibly anyone else looks better than mine. I had called this morning and the lady on the phone said it’s normal. Looking at it burn up through out the day didn’t seem normal. Even after following their instructions.

8/22/2023 Methuen Mass 01844. 15 yrs ago I used to use TruGreen, I STOPPED. I used to see there person "RUNNING with the application machine in my yard". Since then I've taken care of my lawn better than TruGreen ever did. Today 8/22/2023 I came home and noticed a TruGreen Door Tag and TruGreen Lawn Flag on my lawn. I have NOT had a Service Contract with them in over 15 years and I still dont !! They applied a Core Aeration to my yard and tore up the lawn EVERYWHERE!!! I have my home address number posted clearly on my residence. I called the number on the documentation that was left and it gets you to a National Call Center" a woman answered and I vented. I told her to notify the local Trugreen center. She said I would need to fill out documentation .. I didn't want to bother. I f

This was last years post at the bottom and I am posting again this year with photos! Burnt lawn after fertilizer application! Customer service does not care nor do the sales reps! Our lawn is ruined for the season!!! STEAR clear of this company! 2022 post: TruGreen is horrible! Sales rep James set us up. Received multiple texts on 9/2 that the tech was coming. The tech went to the wrong address and then proceeded to cancel the visit. Called customer service at least 10 times, called and texted the sales rep, no response. This is unacceptable and this was our first treatment! The service is awful!!! Not a single person helped to determine when they would show up, said maybe in two weeks. Waste of time. From the other reviews, burnt lawns seem to be their gold standard!