TruGreen Lawn Care

TruGreen techs are wonderful people. Always with a friendly smile, respectful and caring with their service and applications. TruGreen products are magic to my yards. I’ve had the service for at least 3 years and appreciate the concern for my satisfaction of the results from the treatments on my yards.

I would not recommend using this company. I caught them skipping services—just placing the flag without actually applying anything. Then they came on a 100-degree day, sprayed chemicals, and ended up killing my lawn. In the fall, they came to aerate and overseed to fix the damage, but my lawn is still a dirt patch from when they burned it. I’ve included before and after photos to show the results. After posting my initial review, a representative did call me and said someone from my area would follow up within 48 hours—but that never happened. I called back to let them know no one had reached out, and they told me it would be escalated again to the local manager. Let’s see if I actually get a call back and if they’ll take responsibility for fixing the lawn they destroyed. I’m still hopin

A company that states 100% satisfaction…. But very untrue. My 1st and and year of service for sure. The service failed in many ways… services failed to address grubs, weeds, other issues causing brown and dead grass. They also on multiple service calls did not treat entire lawn which was part of contract. The area was a fenced in area which they could not fit their motorized equipment through gate. I had to call and inform customer service and was told future service calls would include equipment which would be able to do fenced in area. Next service call once again did not treat fenced in area and I had to go to TruGreen truck and ask why they did not once again treat area. Excuse was they did not have equipment and service man tried to apply by hand…. Turned out that was a very bad idea

A manager has visited my property since my discussions with TruGreen after many repeated attempts to explain that I don't want technicians I want a field manager because my lawn is being destroyed. I've sent photos of a lush green lawn no patches. It has been turned into a yellow patched disaster. My neighbors who don't do anything with their lawns have no burn marks on their general lawns. Although very pleasant, The use of technicians that come out not understanding lawns or having enough industry experience is a problem as well. there's a huge communication breakdown among the technicians and various departments I personally had to stop a third technician from attempting to apply a third application on my burnt lawn. My lawn would have been completely White had I not stopped them. I

Update: Since writing this review I heard from and spoke with Victor from the Rocky Hill office who listened to my complaints and concerns. He agreed to a partial refund to compensate me for the damage done. I feel that this was fair and Victor was a pleasure to speak with. I had aeration and seeding done last week. While the technician was nice, my yard was torn up and not fixed. He got the equipment stuck and required assistance to get it out. I was told it would all be written in the notes on the service document which it was not and a manager would contact me which they did not. I called the sales rep who sold me the service and he told me he could not do anything for me. I called the local phone number which brought me to a call center who also told me they could only “relay a messa