TruGreen Lawn Care

Burnt Lawn, Broken Promises, and Zero Accountability Absolutely disappointed with this company. They completely burnt my lawn while applying fertilizer, and the damage was obvious and severe. I reached out to their customer service multiple times, and while they promised they would make it right, nothing ever happened. It’s not just the lack of results—it’s the total lack of accountability and follow-through that made this experience so frustrating. After weeks of excuses and zero action, I finally decided to cut my losses, cancel their service, and take matters into my own hands to fix the lawn. Do yourself a favor and stay away from this company—especially the West Jordan location. Terrible customer service, poor application practices, and no sense of responsibility.

I could make this review extremely long, but I’m not sure it will do any good. To sum it up I got treatments for 10 months consistently. I still have weeds in my yard. I personally feel like it was more than when they started. I called and asked for a retreatment which I didn’t get, I was told my account would be credited it wasn’t. After them calling me twice for payment and me requesting to speak to a supervisor because I was not getting the guaranteed improvements for the credit on my account. I finally canceled. That was weeks ago. I am still waiting for a supervisor to call me back, but I just received another phone call about my outstanding balance that was supposed to be credited since I did not receive the services. Oh, and when I canceled my account because I still have weeds afte

I have been using Trugreen’s services for many years, now at three different homes. When I moved to this home last summer the grass was thin and full of weeds. Most of the weeds are gone and the grass is thickening up. I expect this lawn to become as beautiful as my last two TruGreen lawns.

Terrible! I prepaid for 8 treatments. I had zero weeds when they started in the spring but I did have some thin spots. I’ve apparently received 4 treatments, according to their records. In the 20 years I’ve lived here, I’ve never had so many weeds, brown spots and bare spots. Their customer service is just as poor as their lawn service. I asked for a manager or owner to meet me for an evaluation on my lawn but their customer service told me I have to wait 10-14 days for someone to come out. I’m afraid my lawn is going to need to be ripped out and replaced because at this point there are more weeds than grass. And don’t respond with an email address to send my complaint to again. You ignore those. I will take this review down and give you five stars when you address the problems and give me

4 years of service that declined year over year so we decided to cancel. We weren’t seeing any results with our service and the technicians were going way too fast to be doing their work properly every time. (about 5 minutes on our property from start to finish of each service) Patricia in customer support was a delight to work with and was incredibly cordial about the whole process. I think as a company you owe it not only to your paying customers, but to great employees like Patricia to be the best service you can be, so they can be proud to work where they do. As is, you are unfortunately letting them down in my opinion. Thanks again to Patricia, and if the rest of the company and service operated at the level of quality that she did, we would have been far more likely to continue our s