United Water Restoration Group of Naples

Replying to the edited response from UWRG: Lets start with your $600 charge that you so 'graciously' did not charge me for....the reason I was not charged is because you DID NOT find the leak. Your technician claimed he had a hit in several areas but was not exactly sure where it was so he proceeded to dig along the ENTIRE length of the line approximately 65 feet. The hole in the pictures that has water in it IS NOT where the leak is, you can clearly see my hose line laying in the picture that your technician was using to soften the ground so he could dig more trenches. A different company had to come out and actually find the leak and it was nowhere near where you claim the 'water quickly filled the hole'. I am holding UWRG liable for the damages because you are the sole reason my 'po

I can’t thank Adrian enough for his incredible help during a very stressful time. After our home suffered major water damage and flooding, mold started to become a serious concern. stepped in and took care of everything quickly and professionally. He was not only knowledgeable and efficient, but also genuinely caring and supportive throughout the entire process

Service done was acceptable to locate water leak problem. Unfortunately it wasn't in the pipes, but rather the toilet tank float mechanism that was worn out. This was missed by the plumbing nerds tech. He then recommended this service and charged me 450.00 for approximately 20 minutes of pipe leak detection work that showed no pipe leaks. The discovery of the actual leak was visual looking in the toilet tank. There was no water on the floor around the toilet and no leaking in the bowl. Water was just cascading over the water level valve resulting in a large water bill. Ultimately, I shouldn't have been charged more than 50.00 for the service since no pipe leaks were detected. I suggest unless physical water leaking or water on the floor is present, don't waste your money on this overpriced

United Water Restoration was extremely polite, professional and efficient. They were eager to accommodate our complex campus schedules and to answer any questions we had and resolve those questions. Highly recommended!

Michelle Lesnau was our project manager!! She hunted down a new vanity that could fit in our damaged bathroom. She had Eric doing a terrific job and working hard as a team, and very neat and clean. She presents a "can do" attitude, listening to us our ??'s and checked back with us, or responding to our needs and questions!! Even though it was a terrible event for us as owners, Michelle and her team made our condo liveable and answered any ?? we had in person or with prompt return of our phone calls!!