Unity Appliance Repair Service

Took 250.00 for a part. Brought me a broken part and said they would bring a new part that wasn’t broken and never heard from them again after multiple calls. They are thieves. They stole from me. Taking 250.00 and not delivering the part or refunding is theft. Stay away. They are so bad they had to change the name of the company to hide from all the bad reviews.

***THEY DO NOT WARRANTY THEIR WORK*** They came out to fix my ice maker. Rick also identified that the unit was not going into its defrost cycle and had to defrost the ice build up in the unit. This turned into an expensive repair when we were told that we needed to replace the two computer boards in our unit. The ice maker worked for one week before it stopped working again, and not the unit is again not going into the defrost cycle. Called Towson Appliance and they do not warranty their work. They wanted to charge me a new diagnostic fee!!! I understand stand if I would have to pay for additional parts if needed, but I should not have to pay a new diagnostic fee when the original reason they were called has not been resolved. I WOULD NOT RECOMMEND THIS COMPANY.

Did not diagnose my washine machine accurately. No custmer servuce. The tech stated nothing was wrong with my machine after accessing the macine for leakage problem that was reported during washing. Was told to proceded to washing as no issue was detected. Washing was proceded.Less than 2hrs after he left my floor was flood with water from the machine. Same problem I reported. Called Towson Appliance to report the issue and the response was "you can get a second opinion or wait another week for another appointment." I repeated the service tech just left and the issue remains the same. I am standing in a pool of water. Their response was the same, with the added. "We cant tell you what to do. What is your decision. I sad ok and went for second opionion. Sat down to write this review.

Ron from Towson Appliance came to repair Thermador Fridge. There were two issues. (1) Freezer door was not closing properly (2) Fridge was not cooling but I can see that the cooling coils were frosting well. Ron spent quite some time diagnosing the door. He took only a few minutes to diagnose the fan motor needs replacement. He called back the next day suggesting replacing hinges for the door and replacing fan motor. He quoted us parts+installation cost to replace hinges was 840$ and fan motor 700$. This was in addition to 150$ we paid for diagnosis. After debating a lot whether to purchase a new fridge or repair, I decided to give it a try fixing the door myself. I opened all the screws in the hinges and re-alligned the door. That fixed the problem right away. Since I knew fan motor needs

Excellent service. Prompt, easy communication, and Patrick took care of my dishwasher problem quickly. Also gave me good tips for maintaining my Bosch. Will use again and recommend.