Universal Home Warranty/Appliance Division

I ordered a washer and dryer set from Lowe’s and the washer was delivered 2 weeks ago, but since I got a gas dryer, I had to wait until Universal Plumbing could fit me in! They sent one person in a van to unload and install!!! Common sense would have known to have 2 people since the van didn’t have a ramp and the very nice guy, Michael, had to call for help! Because of having to have 2 people, they charged me an additional $75!!! It wasn’t my fault that common sense wasn’t present on their part!!! I will never use, or recommend Universal Plumbing for anything and Lowe’s needs to contract with a better company that isn’t all about money!!! I am so upset that I will never shop there again, unless they start caring about their customers!!! I already paid a lot for the set, but delivery malfun

If I could give zero stars, I would! This company is absolutely TERRIBLE. We had a plumber come in for a couple home warranty claims and made things worse. He broke a valve under our kitchen sink, and while he left to go get a new one, he just let water pour out onto our kitchen floor. Once he got that fixed, we were charged for the valve and our water does not stop running once we turn it off. He was also told to unclogged the bathroom sink. He didn’t have anything long enough to do it, so we were schedule to get the pipe crew here this week. In the mean time, our sink sat filled with mud and copper unable to use. The pipe crew came today. We informed this of the issues with the water in the kitchen sink and he did not fix it. He ran a line in the bathroom sink and was still unable to f

Should have really read these reviews before I had these people entered my property. Charged us multiple times for the same repair that they simply could not fix properly, and tried to explain away that they were separate issues when the plumbing issue get reoccurring in the exact same place. Make that, make sense!? If you like pissing your money away, just keep them on speed dial. Otherwise, just call a honest and reputable plumber who can actually fix plumbing issues, and stay away from these people. Horrible job.

I recently had an extremely disappointing experience with a plumber from Universal Plumbing Co in Shreveport. Home Depot recommended them. The plumber came to my house to do a job and displayed unprofessional behavior throughout the visit. He told me I needed to call a carpenter to replace the flooring in my attic, which was unexpected and inconvenient. When I informed him that the previous water heater had been replaced just a few months ago, he rudely called me a liar. This kind of disrespectful and unprofessional conduct is unacceptable. I expected a high standard of service and courteous behavior from a professional plumbing company, but my experience was quite the opposite. I would not recommend Universal Plumbing Co to anyone looking for reliable and respectful service.

Didnt fix anything with my hot water heater and then manged to break my faucet, then attempted to charge me for what they broke. Was referred by American Home Shield @AHS who attempted to charge me again for another service call. Don't use this company unless you have a lawyer in the family...