Universal Van Lineas

Please avoid at all costs if you want to avoid a nightmare. Agreed to fixed cost for cross country move. On pickup they charged me additional $200 for standard packaging, so much for fixed cost. That I can live with because at least it was protecting my stuff. On delivery. The driver wanted to charge me $112 extra because from his truck to door of apartment was more the 75 steps. He quotes me 90 something steps. Can you imagine, we're talking foot steps here. Besically blackmail me out of 100 bucks threatening to leave without delivery my stuff. I called company sales agent David, he laughed and told me the same. Complete scam. I rarely write reviews, but really felt an obligation here to warn people.

Service of this moving company was great until we actually had to move. David was very nice on the phone while making the reservation. The day of our move came ( May 31, 2013) and the problem surfaced. Our move was supposed to start between 3pm-4pm and David called me at 2pm to tell me the movers will be 4 hours late, so 7pm, maybe later. We were pretty upset because it was one of the hottest days, we have a newborn baby and we had so many more things to get done that this really messed us up. Well, we got kinda over it and waited the 4 hours. We actually started to move our boxes ourselves downstairs so the movers just had to put them in the Truck. 7:20pm the movers showed up and I called David to let him know. I also asked him what he could do for us to make up the lost time. Phew was

I have done 3 relocation moves and this has been the worst experience. Damaged items, lossed items, claim process requiring receipt for 5 year old furniture. You research and show what comparable furniture cost and that is not good enough, They get your merchandise wet in storage and then have the audacity to say I must not have cleaned my freezer so it got mold! To top it all off they are not proactive or responsive, I have to keep following up. This has been going on since August. You would think this was a $700 move instead of the $17k they collected. Beware, call someone else unless you like drama.

I just used this company for the second time, I got several quotes and while they were not the least expensive they were reasonable. The day of the move the guys showed up 10 minutes before and got to work right away, they did my move in 2 1/2 hours! Granted I moved really close to where i lived. They were careful, considerate, polite. David at the office was very helpful, as usual. Will definitely recommend and use again!

Absolute rip off. I put in my information on line and instantly got a quote for three movers and a truck from this company. They made it look like the move would only take 300-500 dollars. After getting the move set up nothing further was explained to me. These guys charged me for EVERYTHING. It was disgusting. I also had damages. My move stayed within 3-5 hours but with all the hidden charges I spent well over 1000 dollars. Thanks for nothing.