Vail Service

My experience with this plumbing company was beyond disappointing. The technicians they sent lacked basic knowledge and seemed utterly clueless about their job. Despite hiring them to locate a leak, they failed miserably in identifying the issue. Frustrated, I decided to voice my concerns with the owner, only to be met with a shocking display of unprofessionalism. The owner was not only rude but also resorted to yelling during our phone conversation. The entire phone call was recorded. We could not believe the way we were being spoken to. This behavior is entirely unacceptable and left me questioning the integrity of the entire company. Customer service is a crucial aspect of any business, and the way the owner handled the situation reflects poorly on the company as a whole. I strongly ad

Three men to cut a hole in my cabinet under the kitchen sink. Had a leak at a hose spigot on my deck from a lightning strike. They cut the pipe off under my sink and removed my spigot outside. Then they patched the hole in my block stucco wall. What a poor patch job. It was bulged out a half inch. They put foam pipe wrap in the hole flush with the outside stucco and covered it with a white patching material. That is why it was bulged out. I removed it and redid it my self looks good now, matches the house stucco. When i told the person i called she said they are not concrete people! They also left a mess on my pool deck, my screen door, my driveway, my trash can, and lawn. I paid $629 for this mess. Parts used one shark bite pipe cap and a little patch material maybe $15 worth of par

After living here for 20 years, suddenly we need an above-ground backflow prevention assembly w/in 45 days??? Anyway, called Vail, which we have used happily in the past for A/C work. Inspection and installation completed within days. We have always been satisfied with their work. (At work, my husband's previous experience with another company was less than ideal; he recommended Vail and they have not made him regret his decision.)

This company is fantastic and has the art of customer service mastered. I had a plumbing issue a few months ago on a "Saturday" and Vail was the ONLY company who returned my call and had a tech out to my house by the afternoon. This past Tuesday I came home and found my A/C wasn't working. I called Del-Air who is my regular company I use and they told me they couldn't get to me until Friday afternoon!! After asking if they were crazy, I told them "I don't think so". I called Vail and was told they had one stop before mine, but would get to me as soon as they could on Wednesday morning. As promised a tech was at my house late morning. The part was under warranty. The tech called Lennox and drove all the way over to the other side of the airport (I live in Minneola), picked up the pa

DO NOT USE THIS GUYS I found a leaking on the GARAGE wall and personally open the sheetrock and clean the area to identify where water coming, I know coming from the water pipe on the slab; my wife call this guys for estimate job and send a inexperienced guy who after talk to his Boss by Phone for more than half hour, easily “said” need repipe the house, really? I know that! and I talk with him And ask for the estimated to order the service. He ask rude to my wife for $149 just por his time???? What? I knew is a leaking, I did open the area! I see it where is coming from, LOL 😝 I just asking to fix it and He just walked trough my garage and said what I knew and then sent me a bill for $149 and $20 discount? Plus $10,000 for repipe? 🤣 don’t use this guy’s if just starting treat you, can you