VALLEY CHIMNEY REPAIR AND CLEANING

Incredibly thorough and informative. Great customer service and always on time. Thank you for doing such a wonderful job yesterday! My wood burning stove is working perfectly. Thank you for cleaning out the ashes so that I could load it up with logs today. No more cold nights! 🙏

If I could give zero stars I would. We’ve rescheduled multiple times for a liner that he installed which failed. He ordered a new one because it was still under warranty but now here we are months later, with no liner, and multiple missed appointments where he just didn’t show up, didn’t bother to let us know he wasn’t coming, and a chimney that doesn’t work. We are out over a thousand dollars for the loss of the liner and will likely now need to hire new and buy another liner. Do not use this company if you need work done. He will just not show and then not respond.

Shawn and the guys were awesome. We communicated through e-mail and that went perfectly. The gentlemen were professional and courteous. They showed us pictures of the flues and said they didn't need cleaning. We were charged nothing, much to our surprise. I would highly recommend Valley Chimney Repair and be sure to ask about their senior citizen rate.

The guy Shawn Hagen with Valley Chimney Repair and Cleaning, No showed to our scheduled appointment. I even confirmed an hour before our scheduled appointment because I live a ways from the place and he responded “yes, see you then” and he never showed up at 7am! Who communicates up to the point of the appointment and then no shows. It waisted hours of my morning to drive to meet him and he never came. Unprofessional and inconsiderate.

Unfortunately I had a very poor experience with this company. They showed up to clean my chimney and quickly assessed that they hadn’t brought the right equipment and asked if I was willing to reschedule for the afternoon. I rearranged my work schedule to meet them at the new time and they never showed up or called. Over two weeks I called 6 times and sent multiple messages/emails and never once got a response. So unprofessional! Pathetic customer service. And I my fireplace wasn’t ready to roll for the coldest week of the year so far. C’mon guys, do better.