Value Appliance

Chris, Value Appliance Factory Certified Technician came out to repair our SubZero refrigerator and was able to quickly diagnose the cooling problem. He did a terrific clean job and was extremely courteous. I will be using Value Appliance again.

Chris handled our COVE dishwasher diagnosis and repair. It turned out to be a white whale project, stubborn to diagnose and requiring multiple visits and tech support from NY... but Chris got it done like a pro, all under warranty. He never let up, and did an amazing job.

We were absolutely pleased with the quality of service and professional help given to keep our sub-zero refrigerator working

Initial experience was great; diagnostic visit, followed by ordering of part and install. My wine fridge was having difficulty where only maintaining 61-63 degrees. After part replacement, fridge stopped maintaining temperature, and was reaching room temperature. I called following day and asked if they can take a look, or at least put old part back in. I was informed that they will get back to me. nothing for a week. I followed up multiple time. one response (voicemail) telling me that they will get back to me. Followed up multiple times over weeks, no response. Finally got hold of someone who stated to be account manager. She was not aware of this issue and promised that they will get back to be my end of week; Nothing. I have officially given up. My only saving grace is that after first

Service started off great, but continually got worse, seems the "Factory Certified Technicians" couldn't diagnose a bad interface. I called the manufacturer, I am in no way a technician or claim to be. With a couple simple questions, they determined a bad interface, sent me the part and I replace it my self and the dishwasher has been working great don't waste your money or time with value appliance. They should consider changing their name. If I could give no stars they would get none!