Vasco Pools

We recently moved into a home with a pool and after using another company we were not meshing well with we found Vasco Pools. We have been so beyond pleased with the services. They are honest and upfront with information, are willing to work with us on scheduling, and give us realistic information and expectations when it comes to our pool. They are personable, professional, and value their customers.

Vasco pool is very reliable. They turned my pool from basic to beauty. I never have any worries when I have them on schedule. Especially in the busy summer months they never miss a day and always make sure my pool is SPARKLING.

Started using Vasco pool service in April 2025, at the time the water was clear and no algae. With in 3 weeks having them service the pool it started getting green . I called them and told them what’s happening. The manager will come out and look at the pool. He never came out. I went in the office and asked when he was Comming out and the pool is getting greener my the minute . She said tomorrow. No one came. When the technician came out on that Monday he noticed the green pool. He got on his phone and was talking to someone. He told me the manager will be here today to check it out. I waited all day , no show. Now the pool is very green and nobody will come out. I’m getting ready to cancel the service and expect a refund so I can get the chemicals to bring it back to clear water

These guys were great for years and I previously gave them a 5-star review. Recently, however, I have had nothing but issues with this company. They partially drained my pool 2 days in row, left the gate open, left the pressure gauge open once, and finally, left the the control panel to my variable speed pool pump open right before a heavy rain. It has not turned on since. They will not work with me at all on this issue. They had a work order open for over 2 weeks before I finally got them to send someone out to look at it, and that took SEVERAL calls. I received no call, but I did get a door hanger saying "I came. You need a new pump - $1500." I have tried calling several times to cancel service with them, but they have not answered or called back. Very unprofessional.

Horrible. Left my pool unswimmable. After they serviced it I had the water tested and was told the pool water was not safe to swim in...um why was I paying these ppl? Aren't they supposed to let me know this and/or do the services needed?? I called and they were extremely rude. Poor customer service. I'm taking my business elsewhere, to ppl who actually know what they are doing. Beware ppl they are just going to charge you the $$ but not actually do the work! Update: Wow. Lies from owner on response. Dog did not bite. If this happened, NEVER did I receive a call regarding the incident. Just a door tag stating dog out pool will not be cleaned. Just call me and tell me the dog needs to be put away, that's all I requested and I got an extremely rude response. Customer service is so important