Velox Air Inc.

Here's the deal!!! I bought A New Richmond American Home In and moved in June of 2023 and since then the AC has never worked properly, After 6 months I had Richmonds warranty department call there AC contractor (Chaz Roberts) after hearing a lot of noise from the AC and blowing toxic fumes in the house because my eyes were constantly burning, They came out and checked the AC, I explained to the tech that the compressor had a problem and wasn't running right, he did his inspection and said that everything was working good and there were no problems, I expressed that I wanted the AC replaced, all ac unit did this and there were no concerns. I proceeded to explain that every time the AC came on it was burning my eyes to the point of loss of Vision and this was also no concern of there's

We had a warranty issue and they send VELOX AIR COMPANY. They were GREAT( Michael and Enrique) and Kassandra. They found the problem and fixed it, and its been working great. They were the 3rd technicians send out by our builder and they were the ones that found and fixed the problem since we moved in at the end of 2023. Cassandra called to follow-up if everything is working fine, its been working great. I mentioned there were a few dings on the door molding but she already knew about them, Enrique and Michael had reported it to them. Already prepared to send someone to fix it. I would RECOMMEND this VELOX AIR, especially Michael and Enrique, they are TOP NOTCH!!!! I will use them again.😊😊😊😊👍👍👍👍

My 3-year-old system installed by the Builder was low on freon. Velox serviced the unit and Daniel and Q did a fantastic job. They're both very customer service oriented as well as good with their communication. Identified the problem and explained it to me. Corrected the problem and explain how they corrected it. They were very friendly courteous and professional. You want to keep these dudes

My parents had services done this past Tuesday 5/13/2025. They have a new built home so they had no choice but to use this company due to their home warranty. They came out changed a capacitor.. after a couple hours unit was not cooling & the temp was rising. My father has medical issues and was left in the heat for hours and they kept telling him was he on the schedule. They even stopped taking his calls!!! I then reached out to them because I myself work in the HVAC industry & this is unacceptable!!! I asked to speak to a manager but he wasn’t available of course!! I AM STILL WAITING ON A CALL BACK FROM THE MANAGER RICARDO!!!! OR THE OWNER MIKE!!! Today is Friday 5/16/25 still haven’t gotten a call!!! My dad reached out to them several times letting them know the issue they were experien

Ansh did a great job checking our system and fixing the issue. Was on time, professional and friendly.