Vets Septic Service and Shelters

Just got off the phone with Will and let's just say I'm not impressed with the customer service I received from your company especially since IHS paid for the services and I'm an elder. Pictures attached. I was told I was lucky they got it done before the rain, and that homeowners are responsible for the dirtwork. Just letting y'all know what to expect after the install.

Called Vets based on their rating, the fact I thought they were veteran owned, and based on having dealt with other septic service providers in the area. The price was as expected and in concert with other local companies. The driver arrived exactly on time and respected my request to park the truck so as not to damage the driveway. Jeremy was very professional and personable and set right to work. We have a large tank that has not been serviced in 10 years....big job, but was completed in about 45 mins- including the paperwork. You can see from the photo that job site was left in good order. I will definitely use Vets again. I will say I was a bit upset learning that the company ownership no longer includes an actual military veteran...but that does not diminish the fact they did a

Charged $1,000, left ruts in yard, did not fully clean septic tank. When I complained about the ruts and poor service and asked them to hold off on cashing check until we had a chance to discuss, they cashed the check anyways, the owner, Will, did come out a week later, was rude and said I wasted his time, stormed off without another word. Normally M-F for a 1500 gallon tank is ~$350 for most companies. This place, Vets, is $500, weekends with overflow (2000 gallons vs 1500 gallons) was $1,000. With the extra high price, disrespectful attitude, poor service (did not hose down interior tank walls, did not fully clean out tank), ruts in the yard (they should have never even considered pulling into the yard to save 15 ft of hose, septic tank is within 40 ft of driveway). I would highly en

If you haven't had your septic pumped (recommended every 3-5 years depending on family size and usage) then you need to before you end up like us! Last night at midnight I was doing dishes, running the dishwasher and running the laundry machine and walked into the master bathroom and water was flowing out of the drain in the shower (which is right outside of the septic area outside). I stood in the shower plugging up the drain with my foot and was ankle deep as I watched it flow into our bedroom on the carpet! My husband got the shop vac and my kids got towels and we went to work to try to stop the flow and devise a plan. My friend recommended that I call vet septic because they just had this issue a month or so ago! It was after hours but a guy named Brandon walked me through what to do i

Great honest business with good employees. You can trust them to do what's right.