Via Appliance Repair

We have been dealing with this repair company through Whirlpool since November, and the issue remains unresolved. Our commercial washing machine continues to pour water onto the floor of our business, creating both safety and operational problems. Technicians have visited multiple times, yet the machine is still not fixed. We have experienced repeated excuses and a lack of reliability in scheduling and meeting agreed timeframes. We have now been told that parts are backordered; however, no technician has fully disassembled or properly inspected the machine to determine which parts are actually needed. It appears parts are being guessed rather than properly diagnosed. This level of service is unacceptable. The machine is still leaking water across our shop floor, and we need an immediate

I had an excellent experience with VIA Services thanks to John P., he cleared a blockage from my dryer vent and from start to finish, he was professional, knowledgeable, and extremely helpful. John took the time to answer all of my questions and made sure everything was handled smoothly and efficiently. His attention to detail and commitment to great customer service really stood out. It’s clear he truly cares about providing a positive experience. I would highly recommend VIA Services and greatly appreciate the outstanding support from John P.

We purchased a Kitchenaid dishwasher and it was intalled 6/24/25. It stopped working on day 4. This company is contracted with whirlpool so they came out to repair it. They have come out SEVEN times and it still shows the same error signal. The dishwasher is clearly a lemon, but the tech always says this is a new issue and orders a part. Issue is- they are so busy that it takes 2-3 weeks to get here for an appointment. Then, the dishwasher will run for 20 minutes or maybe an hour, and then the SAME error signal appears. So, we have now been without a dishwasher for close to 3 months. Along the way, they ordered a brand new drum. Thing is- old drum is now sitting on our porch and we need to pay $100 to haul it away. In that repair, the tech stripped a screw and we had to wait 3 MOR

Excellent service! The technician arrived on time, was efficient and highly knowledgeable, and handled the Whirlpool warranty and recall issues for the control board related to my draining problem seamlessly. Since the repair was covered under the Whirlpool recall, we incurred no costs, but I would have gladly paid the diagnostic fees due to the outstanding communication via emails, texts, and calls—everything aligned perfectly. Thank you, Dalton!

Iam disappointed in dealing with this place, My first experience was 01/08/26 I requested to have my service done afternoon because of my work schedule, they didn’t agree, schedule me another appointment for two weeks later, still waiting. Meanwhile called me this morning for appointment, because I didn’t answer they gave appointments to someone else, my problem with this , I’ve been waiting for weeks for service on a Maytag wash machine that only 3 to 4 months old , that’s I brought from Lowe’s in Parkville. Very upset and disappointed in These two companies.😩😩🤦🤦🤦🤷🤷🤷