Viking Pest Control

I called Viking pest control and their site says fast and free estimate several times when you call them, they charge you $99 to send someone out saying that they’ll take it off the price that they quote you if you use their service. I couldn’t use their service because of their exorbitant fee, they told me I couldn’t get my $99 back that the fast and free estimate was for talking to them on the phone now how could they estimate what they were going to charge me on the phone. Then they tell me they can’t refund my fee because the free and estimate was only good for my phone call and that it says that openly on their website which it does not or I certainly didn’t see it so I told them I would let people know not to be fooled by their fast and free estimate cost.

A technician named Gabriel Cesar is awful. He came to my house a few times and did nothing. In fact, he came on June 11, 2025 and he asked me if I saw any rodents. I told him "no," but I asked him to check the traps in the basement. He said he was busy and so rudely and unprofessionally left without doing a damn thing. Last year, Gabriel even made me do a 5 star rating for him when I did not want to do so. He said he would get a 5 dollar bonus from Viking if I did the review and he handed me a paper with all of the information to do his review. He said he really needed the money because Viking pays him so little, so he made me feel Sorry for him. I would never fall for that nonsense again. What a crooked employee!

Do not recommend. We used Kirkwood for years. Viking since bought Kirkwood and the phone customer service is terrible. I cancelled a service though their text system but it was not cancelled on the technicians calendar. He showed up and sprayed outside even though I cancelled (not the techs fault). When I called to complain, I was escalated to a manager who assured me he would make it right, including returning to spray the inside of my home and not charging me for the inside or outside services. A few weeks later I receive a bill for the services. When I called to dispute it, they essentially said tough luck and would not acknowledge the conversation I had with the other individual and what they promised. I will be finding an alternate pest control company, hopefully one that is locally o

I can’t say enough good things about this company, but mostly the representative Marshall that came out to help with our fruit fly INFESTATION!!! Marshall explains every step of the process and what he was using. He left no crevice of the house unchecked! He was friendly, great communication, and thorough. Even before he left the house, I noticed a difference. I felt like I got my moneys worth, and I feel like they stand behind their service if the problem comes back! This company is lucky to have such a great employee. Trust me when I say call Viking pest control if you ever need them!

We called Viking based on other good reviews and they were not wrong. Gabriel C. really helped us understand why we were having a problem and made recommendations on how to help the situation while he continuously treated our problem and monitored the area to ensure the treatment was working.