Vision Ace Hardware

I came to this location to have my kitchen knives sharpened and wow am I extremely disappointed. After the knives were sharpened and I inspected the first one, there were nicks and chunks out of the blade When I told the gal who was sharpening the knives, she went to get the manager, whose name I'm told is "stone". Stone appeared to have zero concept of what customer service is, as he told me, "the machine is going to do what it's going to do" and acted like I was some sort of huge inconvenience to him because I just wanted my knives sharpened and looking/cutting better than they did when I came in. He had another individual come and start to resharpen the select knives that weren't done properly the first time. This lady questioned me and continued to make me feel like I was a huge inconv

Great alternative to the big box stores with an easy neighborhood vibe and plenty of parking. Great selection, reasonable prices and very friendly and helpful employees! Thanks Shannon and Mike for Great service today!

My review is based on my negative experience with the window screen department and their employee named Rob and the store manager named Chris. My husband and I had a window screen replaced at this Ace location. The window screen became loose three months after having it replaced at this store. Both the screen and one of the handles started to come off in the corner. Because the store positions itself as having a mission to "help customers solve their problems, big or small, and get on with their lives" I thought they would work with us and fix the screen. Not only would they not replace the screen - they wouldn’t even acknowledge it was their screen! They also wanted to charge $52 for us to pay to have the screen replaced at our cost which was very excessive. (We ended up paying $26 to ha

Man please hire employees that can actually use the brain they've been given. Called first to save time, "sure we refill propane come on down" and there's someone there that can do it? "Yep!" Drive 20 minutes to get there, pay for it all, wait for ten minutes then it's "ohhh duhhh we're out of propane so sorry!" My god... And never again by the way. Plenty of propane around...

Ordered a HONDA key fob cover as a switch out. No programming needed. came in after a week then I went in, another 5 days to schedule key cutting. Who has time like this,3 trips!!! Get your key cut there if your have Plenty of Time.