Vortex Air Conditioning

I needed a brand new AC system and quoted with a few companies. I ended up choosing Vortex and it went great. Karina was super helpful during the quoting process and The technician was profesional. The system arrived when they told me and the installation was on the day they told me. When they left, they left everything clean and Oscar (technician) was super friendly as well. I highly recommend them!

Incredibly frustrating experience. Stay away. The only thing I can assume is that they are winding up the business? - Entirely due to office mgr Karina not communicating. It took 2 weeks to get a response in the beginning, such that I gave up and inquired elsewhere. After ~10 total texts, VM's and emails, I got a response and an apology that they were busy. So I gave them another go. Exactly the same thing again, zero responses for weeks. Left vm, sent text and email saying I would give it one more day. 5 days later, still nothing. Giving up, gotta start again with Warranty company. Been a month without AC, don't know how they are in business

I have had many repairman come to my home over the years however never have. I had a service professional like Oscar. Oscar was a gentleman. He was thorough, conscientious, and diligent. He walked me through everything that he did explaining everything as he went along. I am going to remember Vortex and remember Oscar and when the need arises, I will call and ask for Oscar to come back! If all of the Vortex technicians are as terrific as Oscar, then Vortex is one hell of a company.

After having 2 other companies showed up at my home to work on the A/C only to have the unit go down again in less than 3 months, a 3rd company (Vortex) was brought in. Right away, we could see the different from the Technician standpoint. Oscar asked a lot of questions to better understand what was going on, but also what the other companies did or did not do. After a thorough inspection, Oscar determined that there were several things wrong with the unit, rather than just the backed-up drainpipe that the other 2 companies had pointed out. He then came back a few days later (as we were working through a claim with our home warranty company) and performed all the required work. He was professional, knowledgeable, and equally important, took the time to listen to our concerns. He also

In July 2024, Vortex was contracted by my home warranty company to repair our broken AC unit. Communication with their administrative staff proved challenging, and when I finally reached them, they appeared to undervalue the scope of work required due to their affiliation with the warranty company. After assessing our system, Vortex was responsible for installing a new HVAC unit and performing a complete duct overhaul to ensure compatibility with the new system’s output. However, when I requested a detailed invoice for the project, they provided only a vague document without a clear breakdown of costs for labor, ductwork, and other expenses. Despite this, we paid Vortex over $4,000 directly for the job. Vortex failed to complete the agreed-upon work. The duct overhaul was not performed, a