VP Supply Corp

I’m an HVAC contractor who regularly works with VP Supply, and I can confidently say they are one of the best suppliers in our industry. They offer high-quality equipment, and my customers are always satisfied with the products I install from them. Their team is professional, knowledgeable, and quick to resolve any issues that may come up. One of the things I appreciate most is their emergency hotline for urgent weekend orders — it has saved me more than once. VP Supply also invests in its contractors by offering training sessions and seminars, helping us stay up to date with proper installation and service practices. Overall, VP Supply is a reliable partner that truly supports professionals in the field. Highly recommended.

After reading so many poor reviews, I had to share my experience. I worked with Jack Mass to remodel my kitchen, in 2020 right in the middle of the pandemic. He was very busy and sometimes difficult to get in touch with by phone, but always returned emails within 48 hours. His design was amazing - the kitchen turned out better than I could have imagined, his timeline was realistic and his suggestions appreciated. The quality of my cabinets, countertop and fixtures is better than you would get at a big box store. I would not hesitate to recommend VP supply, based on my experience.

Horrible customer service from the young guy at the HVAC desk the other day. I went into pick up a product for a job & was told I cannot buy that specific product I needed even though they had it in stock. He stated if I wanted this specific product I needed to get it from another company because apparently he knows more about my job than I do. I went to IRR supply for my purchase instead & had a great experience with them. The last few times I’ve been to this location, the staff appears to be irritated and in a hurry to get you away from the desk.

This place is awesome and had just what I needed. Staff we polite, helpful and repectful. I am thankfull that a collegue told me about this place. Now I can get my furnace running correctly. Thank you VP Supplies

I think its generally a good place for contractors who order online or through a sales rep but ive been stopping here at the Rochester location periodically for over a decade and id say that 90% of the time its a bad experience when stopping in for a quick part. I usually have to wait for a fairly long time (think 10-20 mins!) before im even acknowledged by counter sales. Im sure that they make no money off people just buying one part at a time but its still really frustrating when trying to get something that i need to complete a job.