Wade Heating & Air

Adam was great. We called to book an appointment and they got to us next day. We called knowing that we may just need to replace our unit. As the day drug on, we wondered if they would make it to us, and when we saw Adam work, we knew it was because he treats every client as if they are the only one. Adam got to work and cleaned our condenser coil while at our house. He felt like it was going to make a noticeable difference, and we may not have to replace our unit, but we still requested a quote. We really appreciated a company giving us options and trying the low-hanging fruit first.

I would give zero stars if I could. We have now had 2 bad experiences with Wade. Most recently, we called to get an estimate to replace our unit or just the compressor. The tech that came out was rude to my husband from the beginning. We were charged a $95 service fee when there was no service to perform. We already had someone from another company come out that morning, so we knew what the problem was. We knew that we needed a new system, so why would we need a service call? They misunderstood what we needed and we had to pay for it. I wouldn’t have given them a check, but my husband did just to get rid of the guy. I called and spoke with the manager, who could not have cared less about our experience. He was not trying to resolve anything. When I told him how rude the tech was, he said h

Tech told us the issue was compressor and evaporator coil, charged us for a refrigerant charge, and said they would have to come back. We have a 5 month old baby and the house was not cooling. Additionally they never attempted to reschedule and I had to call back twice for them to only be able to come back 6 days later. I had a different company come out who fixed it within 45 minutes by adding refrigerant. They also showed me how it was not possible the last company added any refrigerant. There was no issue with our evaporator coil or compressor.

Wade has serviced/repaired different issues with our HVAC system on three occasions now. The technicians have been very knowledgeable and kind, and have consistently provided excellent service. They not only fixed the issues, but took time to explain the root causes and specifically what they did to fix them. Also, when possible, they gave us information on steps we could take to help minimize the chance of recurrence.

Wade Heating and Air has been providing annual service for me since installing my system. They were part of a renovation team coordinated by my contractor, so I had no previous experience with them. After dealing with their crew and engaging with their employees at all levels, I decided to use them for my routine service. They are awesome!! Just an amazing and trustworthy company.