Warthen Co

Nothing but the best service from John and Kim! Friendly, reliable and very reasonable!

From the time i called them she was so professional and reassuring, to the guys that came out and diagnosed it and fixed it. The speed of service in this heat, is by far the fasted I have ever experienced. The prices were so fair, and they did a great job and communicated to me on the process. Highly Recommend!!!

Unreliable and unprofessional. Had a quote scheduled for sometime today, was told they’d call before they arrive. By 3:45 PM I hadn’t heard anything, so I called to ask if they were coming. The person I spoke to says that they called me at 7:45 AM but I didn’t answer, so they’d have to reschedule me. This is patently untrue - I was awake and my phone never rang, and my call log shows no records of any missed calls from that time. Person on the phone was very defensive, unhelpful, and insisted that they called, even when I explained the above. I rescheduled work to be home for this quote, but they ultimately never came. I won’t be working with them again.

Highly recommend. My AC was not cooling. They were here within 3 hours after I called. The very experienced Darren replaced a part for under $150 and fixed. Honest, knowledgeable and reliable. Daren and another tech had replaced my HVAC units 13 years prior. Do not hesitate in calling Warthen for your HVAC needs.

If you're in Baltimore and having HVAC issues, Warthen will be the only call you need to make! We were having issues with our AC freezing, and the team was so incredibly helpful and THOROUGH - like, ridiculously thorough - to the point that they wouldn't leave until they could pinpoint EXACTLY the root cause. The team is professional, responsive, always on time, and a great value! They were so friendly and fixed our AC for a very reasonable cost. They will be my go-to as long as I live here!