Water Works Irrigation, Inc

I received an invoice #35376 from this company. It shows the repair done to my sprinkler system was a vacuum breaker replaced as well as two shark bite fittings were used. Well, within after a week of the repair, I noticed water pooling up in the road in front of my house. I Found that there was large water leak on one of the shark bite fittings. I was not made aware that the technician used these fittings and thought they were there prior to the work being done. I know these fittings tend to leak and did not know a company as reputable as y’all would use such cheap fittings that a homeowner would use. In order to fix and stop the large leak, a plumber was called out over the weekend. He ended up discarding the shark bite fittings y’all used and fixed it properly. If the technician couldn’

Can’t speak to the work unfortunately because it never got to that point. I took time after work for scheduled appointment of 3-5pm. At 310 I reached out to see if crew was on their way. I later called but it goes to voicemail as they only answer calls before 2pm. Not until 5pm does someone reply to text after no communication for 2 hours. No apologies only excuses. Texts below reflect the poor professionalism. I may be short in my response but the 🙂 from their end shows their concern for customers’ time.

When I first started using this company 15 years ago, they were really good. The last time I used them was about 7-8 years ago. I called and told them I was having trouble with the sprinklers on the left side of my yard but didn’t know exactly where the problem was coming from. They sent a technician out and didn’t tell me when. I received a bill for around $250. I called back to inquire about it thinking the bill was a mistake because my grass is still brown on the left side and I wasn’t aware anyone had come by. The lady in the phone said she would send someone out again to check. They fixed it that time but sent me another bill for the $250 plus another $300. I told them I was only going to pay one of those bills because they didn’t fix it the first time. I told them they could choose w

We bought a 1957 home, that had an on-site well and a Rainbird sprinkler system with 14 dials on the board. We wanted to know if the system was any good, as in all the underground lines. We also wanted to learn how to use the control board or replace with an easier unit. Thirdly we wanted to tie the system into the well instead of city water so it will be virtually free. This is what Waterworks Incorporated was up against when they received the call from me. Not only that we have a hill behind our house that has been causing water to flood into the home for who knows how many decades. We had Waterworks Incorporated install not one but two French drains along the entire back of our home. This company and its main Foreman Teddy have been to our home at least 5 times. Each and every time th

I called and gave explicit directions regarding areas of my yard that needed more water. I left detailed written instructions with pink yard flags showing the dry areas. The new sprinkler heads were pointed literally 90 degrees from the flags. I called another outfit and all repairs were done quickly and properly.