Waterways Sheet Metal, Inc.

Ray and his team at Waterways Sheet Metal have provided multiple custom copper chimney caps for me over the last few years, and their quality of work is exceptional! They care about the details from start to finish. Ray provides insight during the field measure process to ensure the size of the cap is just right, detailed updates during fabrication, status updates on shipping, and requests feedback as soon we receive the chimney cap. Waterways Sheet Metal truly cares about their product and providing their customers with the absolute best experience of highly crafted chimney caps.

I am a contractor out of Northern Illinois and I had a client who purchased these chimney caps from Waterways. I had the absolute pleasure of speaking with the owner Ray. I was in contact with him throughout the project from beginning to end to ensure everything was going to fit together perfectly, being that Ray could not be on the property himself. Any time we called to get either more information or even best practices for installing his product, he always picked up the phone even when he was busy. His attention to detail and professionalism is the reason why this installation was seamless for us. Oh, and the caps look phenomenal!

Waterways Sheet Metal did an exceptional job on our project. The craftsmanship and attention to detail were truly top-notch — you can tell they take real pride in their work. The team was efficient, professional, and always kept us in the loop with the status of the project, which made a huge difference. A big thank-you to Ray, who managed the project with incredible care and communication. He was responsive, proactive, and made sure every part of the job went smoothly. It’s rare to find that level of dedication these days, and it really showed in the final result. I highly recommend Waterways Sheet Metal to anyone looking for high-quality work and a seamless experience — they’re a first-class operation all the way.

I own a small business in town and used them for some metal work. The quality was fantastic. They really helped me finish a project. I’ll be calling for more work in the future. Really nice people as well.