West Termite, Pest & Lawn

Pros: Friendly and professional staff, both in customer service and in the field. Appointments were always on time, and communication around scheduling was reliable. Cons: Unfortunately, my overall experience with West Lawn Care over the past year was disappointing. First, pricing. I was given an estimate over the phone, but ended up being charged more than the quoted amount - no clear explanation was provided. Second, and more importantly, the results. I clearly showed the lawn technician the areas affected by wild onion and explicitly stated that this was my main concern. After a full year of service, the wild onion problem not only remained but actually worsened. When I later reviewed the treatment plan that was used, it became clear that the products applied did not specifically tar

Leslie E. was actually early but called ahead to make sure OK. Took his time inspecting inside and outside. Very friendly and professional. Answered all my questions. Highly recommend West! Been using them for the last 5 years.

We have been using West Termite for 10 years now. Very happy with the program and the annual inspection process. I would add that I think the program is fairly priced and that the inspection technicians that have visited our home have all been very professional, polite, and respectful of our home. I would expect this to be the kind of service offered to all of West Termite's customers. Highly recommended!

When I was called to schedule today’s visit, I had asked for 2p or later. I was going to be and husband that just had back surgery would be alone until I got back and I didn’t want him to worry about the visit. Alex did text me, said that he was at another house on our street and would it be ok for him to come by when he was done. I happened to be at home since I was not feeling well, I said,sure. I asked him to not knock and stir up the dogs, we spray the exterior only and asked him to text me when he was done. I appreciate the courtesy that was shown and the professionalism that Alexis shows each and every time that he is here.

Iban provided a wonderful experience. He was friendly, polite and efficient. My husband was delayed getting home for the appointment and Iban took care of the outside while waiting. He didn’t act annoyed or put out. Highly recommend him.