Western Heating & Cooling

Juniper was awesome, came right out when my heating unit died & was able to diagnose the problems very quickly. She was knowledgeable about the details of how my unit works, what had gone wrong (& led to other issues), & gave me excellent info on what steps to take next. She & Jacob were polite, friendly, & reassuring, which really eased my rather panicked (& shivering) mind. They'll be handling the necessary repairs, & I'll definitely call them if any future issues arise. Great service from a great company! 👍🏻

This was my first experience with Western. The office was great to work with as far as scheduling and pricing. The technician they sent out to diagnose the problem was Jacob. He was excellent. Knowledgeable, yet modest. I asked if he minded me looking over his shoulder and assisting him. He did not. He diagnosed the problem and a few days later when the parts came in, he came back and fixed it. Western heating will be my go-to now for my furnace maintenance and repair. Thanks

The technicians we worked with were good, however the customer service we experienced was pretty frustrating. A technician had an accident involving our toilet and caused a huge mess for us to clean up. He was apologetic and obviously accidents happen - but when I contacted customer service, they barely apologized and didn't offer us any kind of discount / coupon / compensation etc. We continued having problems with our furnace/their work and every time I called back and told them how disappointed we were, I was met with a pretty snarky attitude from the customer service rep. They did eventually waive some charges for us, which I appreciate, but it would have been great if they could have been a bit more understanding and kind. I hate leaving bad reviews, but I hope my review encourages so

Called Western Heating and Cooling early on a Saturday morning after waking up to a burning electrical smell coming from our furnace. My entire house filled with toxic smells, so we turned off the heat. Temps just droped and with no heat we called everyone in town. It was 5am and no one was answering, so we started to panic. Melissa called me back right away. My saving grace! She was able to schedule Todd to come out the same day. My husband was thrilled! Todd diagnosed the problem, provided a temporary fix, and we had an estimate for parts the same day. I called the following week, approved the estimate and Todd came back in less than 3 days to repair the furnace. He brought Jacob along to help. They were very respectful in my sons nursry when I asked them to remove their shoes to inspect

The Western Team took good care of us with a new Heat Pump and Furnace combo - the install team was on time to the jobsite, and completed the work within the timeframe they promised. all my questions were answered and we are now enjoying our new furnace and heat pump.