William Street Garage

Used this parking garage lastnight and almost got ambushed by a group of guys after being trapped inside because apparently this garage thinks it's OK to block the exit after hours to prevent customers from leaving. We arrived shortly after 6:00 PM, grabbed our ticket and parked. Went to leave at approximately 8:00 PM but the exit was blocked off with a sign saying they close at 7:00 PM. We call the number for after-hours service and get some help line in Idaho telling us we have to leave our car overnight and pick it up after 6:00 AM. So my wife, my 11 year old son, and I are stuck in a parking garage 30+ miles from home. Then 6 males in their late teens-early 20's, all dressed in black, who were loitering inside the garage, started talking and pointing at us. They then began to close the

Terrible traffic flow only one exit spent 45 minutes in the garage and some guys kid kicked my car while waiting in the exit line. Plus there card reader was down to pay when leaving, absolute nightmare.

Stuck here in a huge line of cars trying to leave because something is wrong with their payment system. It's been 15 minutes and counting and 2 cars have managed to go through.

Will not answer the phone for monthly parking permits so they can continue to charge you $6/day instead of the $50/monthly permit, terrible customer service

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