Window World of Beckley

We needed to replace 2 small windows in both bathrooms. We had Pella windows installed 6 yrs. earlier but the 2 we wanted to replace were difficult to open, so we went to Window World. We ordered the 2 windows, waited 6 weeks and they came and installed them. But instead of leaving our Pella windows they took them. I called the business immediately and asked Jerri to please put our name on our windows as we wanted them back. They were perfectly good triple sealed windows. She said she would take care of that and call us back. She never called back, so I called her back. She said she had text me which she had, but being in the elderly spectrum we were expecting a phone call. She had Everett talk to us about saving the windows and to come out and take very sharpedges off of the lift bar of b

The day of instillation they couldnt get our door in, said we needed new wood under the door that we had to install and buy, had to keep the back door boarded up with plywood for two weeks before they could come back out. Finally get the door in everything looks nice from the inside they showed me how to lock it and left I went outside to FaceTime my mom to show her and when I stepped out on my back porch to see from the outside I stepped on a huge rusty 3 inch nail staple that went into my foot 2 inches , I was in shock I went and got a tetanus shot they gave me antibiotics and a x ray and called and let them know that things were left on the porch and I wanted something done about it and the response I got was “this has never happen before I don’t know what you want us to do about it” t

Had a great experience with this company from day one. Great customer service and the salesman and staff are very friendly.

We have had nothing but problems with our windows and patio door since they were installed 10 years ago. Keep in mind the products and only as good as the people installing. Or patio door was originally installed upside down. It has leaked ever since. In all fairness they have tried to correct the problem to no avail. When it's raining or snowing and windy, we end up with the elements inside our home. I have given up trying to get a permanent resolution.

One of my windows had moisture inside the panes. We've had these for many years. I remembered that they have a lifetime guarantee, so I called them. Everett came this week and replace two windows in just a few minutes. Very pleased!