Window World of Rochester

Five doors. Two windows. Five weeks of installation, still incomplete, due to numerous issues: -wrong measurements for two doors taken twice and wrong both times- doors were forced to work -one of two windows doesn’t open/close properly - two doors were installed in wrong openings resulting in the doors opening the wrong way into the room -interior door trim on one door too short on do opening and gaps filled with silicone to make it work and not installed at all on four other doors -had to ask more than once to shim the door thresholds so the didn’t flex and bend when stepping on them - can see outside light on two doors -outdoor wrap still isn’t done -the door handsets and deadbolts aren’t even the right color and we don’t even care anymore because we are this close to asking for the doo

Super pleased. I bought my home and knew Window World installed the new windows to my home 8 years prior. I called knowing one window may have had an issue, hoping they could replace. I was expecting to pay out of pocket. Turns out it was covered on warranty!? They came out and replaced the bad window, and a handful of broken window security tabs. The installer, Rich (I think?) was prompt, friendly, and very kind. Even to my 16.5 year old, nearly blind/deaf dog. He reached out for my dog to sniff for an intro, and was very cautious walking around him. My dog was highly interested and kept trying to follow him around. Rich was very aware of his footing the entire time. It all showed he cared. You don’t find many folks who do the small things. He did. And the window world warranty (even

It all started with my sales rep Kristine, she explained everything to me completely. She all ran down all my option. She was able to save me some money. The information was quick and the installers were very professional and left everything like they were never there. Thanks Window World of Rochester. We will difnitly use you in the future.

This is the second time I have used Window World, each experience was wonderful. The sales rep contacted me right after my request and was able to schedule a quick appointment. The windows we requested were ready sooner than they said. The installation of 4 windows took less than 2 hours. They did a beautiful job, you wouldn't even know they had been in our home except to see the beautiful windows. Thanks again I would recommend Window World to anyone. They are also the best deal.

Great windows. The installers were professional and were cognizant of time. They were running 30 minutes due to traffic but called well in advance to notify. The windows were installed clean and trim and caulk were done well as well. They were able to work tirelessly on a hot day and install 21 windows and a sliding door all with 8 hours. Only area of opportunity would be to clean the windows post installation as some windows had fingerprints with caulking material, so had to clean them myself. Would recommend again.