WindowRama

Our experience with WindowRama has been outstanding from start to finish, especially considering that our home renovation and addition took over two years to complete. From the very beginning, John worked closely with us to select and design all of the windows and doors for our project. He guided us through every option, helping us choose the perfect interior and exterior doors, including a double sliding glass door and double French doors for our main entry. His knowledge and patience made what could have been an overwhelming process feel manageable and well-organized. WindowRama also assisted us in selecting all of the hardware and door levers throughout the home. Throughout the long building process, they remained consistently helpful whenever we needed support or clarification. As wi

Don't order from them. Their "computer" split our order into two separate designs patterns. No way for customer to understand internal coding that made the 1/2 the order different. We held back 28k out a 160k order and they said they would remedy it if we released another 14k. Their remedy was handsaws and a few pieces double sided tape to change the grid pattern on the windows and doors they improperly ordered. NOW they won't honor their service agreement. Real five star service here. Save yourself the trouble and go else where.

Even one star is too high for this company… The most appalling customer service I have ever encountered. Large order was placed for windows and doors for an entire home renovation. Significant number of windows were ordered incorrectly, missing, and accessories were missing/not correct (handles, screens, etc). Repeated phone calls were never returned by service representative/manager. There was a complete lack of transparency throughout ninety percent of the process. Front door was initially ordered incorrectly in spite of clear direction by client and contractor. It was then redelivered damaged. Service rep advised turn around time would be one to two weeks. It has been in excess of two months and a faulty security front door remains on my home. the only thing protecting hands from glass

I have had the pleasure of working with Paul from WindowRama and I must say his service was nothing short of exceptional. From the moment I reached out for a quote, their customer service and team was responsive, friendly and incredibly knowledgeable. He took the time to understand my needs as an interior designer and provided tailored recommendations that fit my style and budget. My new windows have significantly improved the energy efficiency of my homes. I can already feel the difference in temperature and noise reduction. Do not think for one second you can find better products online because I have done my research when renovating four homes. I highly recommend Paul from WindowRama to anyone in need of window services. Their excellent service, quality products, and dedication to custo

We were interested in buying a new front door. We had an idea of what we wanted and Paul Beuti from the Hartsdale store showed us some options, including reeded glass slats in the door, instead of what we thought would be regular glass. He introduced us to a keycode front door lock mechanism where we could use either a code, fingerprint or key to open the door, which we decided we really needed since my husband doesn’t always have the front door keys. Paul showed us hardware options and we found the ones we loved. The prices were very reasonable. We are extremely happy and Paul deserves a great review for his patience and knowledge.