Winston Garage Doors

Came by for a warranty claim. Was told I was first on the list that morning. Service provider didn't show up for 2 hours so I left for work. Anyway, wife had to handle it while I was at work. Well, nothing was fixed, and he told the warranty company just enough to get them out of paying to get it fixed. Here's the condition this company left my garage opener in when I got home. The unit is in pieces, and the ladder was left out in the open. Absolutely unprofessional, dangerous, and a safety hazard (we have a toddler at home).

I purchased my home 4 months ago, and my realtor gave me a thank you gift of a yearly American Home Shield warranty. Of course the garage door goes out right off the bat, and I wind up placing a request to get it fixed... Now, unless you read the fine print, or know in advance why something is not working, you might be screwing yourself, so education & reading are an important lesson for me today. 1. American Home Shield pays very little for garage door repair, BE WARNED. 2. Research the company they sent to do any repairs and make sure, BEFORE you pay, that this is the right course of action for you and your budget. I knew nothing about Winston Garage Door, only that they are a company who does a lot of warranty work. Once I put in an order, they came out within 3 days. The tech th

Jason, who did the service, was an excellent communicator, very professional and definitely with lots of knowledge that shared with me. In the time of just replacing what ever is not working rather than repairing it, he repaired the controller board of the garage door opener on the spot which remind me the good old style of engineers method. However the Winston Garage Door should have a better scheduling and communicating the delays to its customer.". Being an engineer myself, I have been very impressed by Jason diagnostic. He is such an asset to his company.

This was the second time Jason with Winston was out. First time was for our double car door and this time was to service our single car door. Jason was very professional, friendly, knowledgeable and took time to explain and discuss the items that needed to be addressed. He did what was needed and didn’t try to sell other things. After adjustments and new roller with bearings, the doors are quiet and operate smoothly.

I had a pretty bad experience. They changed my Garage door Springs last year and what seemed like they used incorrect spring specifications. This caused my garage door to start malfunctioning after a few months. One of the installed springs is not correct for the weight of the garage causing malfunctioning of the garage. Repeated calls for them to fix their springs never yielded any result. Now I ended up changing all the springs again with different vendor by spending a lot. I won’t recommend either their service or customer care post service.