Wool Kitchen & Bath of South Tampa

I purchased three Kohler toilets and trip levers and Melissa was great to work with. When I picked up the toilets at the separate warehouse the staff there had them ready for me and helped to load them. I worked for a successful plumbing wholesale company in NYS before retiring to Florida. Wool is a well run company with an experienced and professional staff.

We just bought a house and was looking to upgrade a few things in it like a new kitchen faucet, shower hardware, etc. We originally didn't plan to go, but was driving by and stopped to see what selection a local place had over shopping at, say, Amazon. They do have a wonderful selection and some items we would haven't considered had we not stopped in. We picked out some items which we have now taken delivery on. While we were there, we were interested in some higher end items like a steam shower and one of those fancy toilets with a heated seat, automatic everything, and lights. We were told we would be emailed more information on the steam shower. Never got it. I called to check on the email. Told it would be sent shortly; still never got it. We checked spam/junk folders - nope. No com

I have worked with Wool on many occasions and always find the staff to be so supportive and knowledgeable across the board. As an interior designer I rely on the consultants and customer service at Wool Kitchen and Bath to provide me with expertise to help educate my clients in making the best choices possible for their home. The interface they also provide between the plumber, builder and home owner is excellent! The showroom is gorgeous with the latest finish options and fixtures on display!

My wife ordered $500 of hardware for kitchen cabinets. It turned out that we had to pay a $40 shipping fee. She didn't realize it at the time of the sale, so that is our fault. If I had realized there was a shipping charge I would have gone somewhere else. Also, from the time of the order to the time it arrived it took 11 days. That's way too long. Don't they have a local warehouse? I don't understand why they would charge for shipping.

Cathy Goodwin is superb in every way - knowledge of products, design style, function over form, ADA, professionalism, personality and patience. She was a dream to work with honest, real and superb follow-up and closure. Our new hone and all its kitchen, laundry and bathroom fixtures will be beautiful! Our experience at Wools, both the showroom and warehouse, as coordinated by Cathy was a superior experience in an industry - construction - where there are a lot of problems, hard sells, distruths, and passing-the-buck. Cathy was none of those problems.