Wool Kitchen & Bath

I spoke with Larry from Wool Plumbing Supply, the wholesaler responsible for handling the warranty exchange for my Rheem water heater. Unfortunately, the experience was extremely frustrating. Even though my water heater is still under warranty and Rheem approved the replacement, Wool Plumbing Supply refused to assist me directly because I am an end consumer. Larry told me that they only work with licensed plumbers and that I would need to hire one just to process the exchange — even though I am fully capable of replacing the unit myself. I asked multiple times for help so I wouldn’t have to spend an unnecessary $600 on labor, but they wouldn’t cooperate in any way. I even asked whether they would help me if I were a plumber, and Larry said yes — but only if I presented a plumber’s license.

Another location of Wool that couldn’t understand what a Parts Department is. Was forwarded here by another Wool location for a part they had in stock, only then to learn they cant sell to the public…. Yacht owners, engineers, and Captains… go elsewhere. They don’t want us.

The place is small but the truck enters well, if you are professional cdl you do it well, fast unloading and the very friendly people offer you bath, water or coffee thank you

I have worked with Betsy twice in the last half year for two bathroom renovations and she was extremely helpful on both occasions. She’s super knowledgeable, patient, and personable and even drew things out for me so that I could ensure installation ran smoothly. I highly recommend Wool and working with Betsy on any project you have. Incredible service and products!

My frequent visits are always met with such enthusiasm and professionalism by Betsy Huaman. She always has great ideas and advice. As a former business owner myself, I recognize a valuable employee. Wool is lucky to have her! Thanks for everything! ❤️