1800HEATERS

I had a very disappointing experience with 1-800-HEATERS regarding a warranty water heater replacement. On Friday, 2/6/26, I contacted the company to report a leaking water heater that was under warranty until July 2026. The initial representatives I spoke with, Jeremiah and Ellie, were professional and clearly explained that while the tank was covered, we would be responsible for approximately $1,010 in labor costs and a $100 permit fee. Based on this information, we scheduled the replacement for Saturday, 2/7/26. Although the technicians arrived promptly, we were then informed—only upon their arrival—that they do not shut off the main water valve. We were presented with two options: sign a liability waiver or contact the water company to shut off the water, despite it being a Saturday.

Orlando did an excellent job. He arrived on time. Quickly and efficiently changed my water heater. Cleaned the area when he was done. And was kind and courteous throughout the entire process. Thank you!

Zero stars! Had a hot water heater installed yesterday and it stopped working yesterday! I called today and the rude Customer Service Rep told me I signed something that said the Technician told me I had low gas pressure and I initialed. Well, I did initial but, that is not what I thought I was signing off on. I didn't find out about the alleged gas pressured issue until I had to call him back in to the house because the pilot went out. That's when he mentioned it. Furthermore, I had the gas company come out as I was instructed to do and the gas company said there were NO gas pressure issues. Now what? The gas company also asked if the tech used a gauge to measure the pressure. He did not! He just guessed. I called back and I was told they had to get back to me. Crickets. Part 2 I c

1) The technician that came out to help us was very nice. Not very knowledgeable about Tankless Water Heaters, but that is because. . . 2) The technician that was scheduled to come out originally, did not. . . I don't know if they got hung up, or forgot, but they did not show up, and when I called the office to ask what happened, they redirected the closest technician, who unfortunately had never dealt with tankless units before 3) I called the company (refered to them by Lowe's )on Friday because I had no hot water, and they said we could send pictures to a provided text line, and get the process started over the phone rather than waiting for a technician. I sent all the requested pictures, and some addition of different angles in case they needed go see something else, with a description

Great experience with Marc Marc was on time, friendly, and easy to talk to. He answered all my questions and was really fair with the customization for the water heater conversion and installation. He even helped with a fitting I was worried about that wasn’t part of the job. He explained everything clearly and kept me calm through the process. Highly recommend!