5 Star Heating & Cooling

Several months ago I had a tech from 5 star come to my residence. He was very patient and established an issue I was having would be best resolved by replacing the unit. He tested multiple different ways and then showed and explained to me so I could also understand. It was obvious he was not "rubber stamping" the "Unit needs to be replaced" on the paperwork and leaving to go make more money. If I were rating the company by this visit alone it would be clearly 5 stars (No pun intended). But because after I purchased a new unit, I called to get a tech out to install and a message was left for the supervisor who schedules the techs and I didnt hear anything for a week and a half. I then called back and the secretary looked me up and saw where she took the message and gave it to him.

We have been using 5star for a few years for our biyearly maintenance service. Every technician that has come out has been polite, knowledgeable, and professional.

We are new customers to Five Star the air conditioner was installed by them for a previous owner. That was not an issue, they sent a great guy out to see what the problem was with our air conditioner, he quickly resolved the issue. Thanks for great customer service. Georgia

This company is awesome! Our heat pump of 22 years went out early one cold morning and was't really sure who I was going to call, searched thru local ads and came across this company. Glad I decided to use 5 Star. I had to replace my heat pump. The employees of this company were very attentive and answered all of my questions on the spot! Kudos to 5 Star! Glad I found you!

Beware!!!!! This company is NOT a repair service. The only thing they’re concerned about is selling you a whole new unit!! They’ll go as far as to sabotage your current unit, and claim that you need a new one. I called them regarding my heat exhaust fan needing replacement. They sent a “technician”, however he’s truly a salesman. He said yes the exhaust fan has went out, but that I also have a cracked heat exchanger. He showed me a “flame” test using a household bic lighter to “prove” the heat exchanger was cracked. No mirrors, no flashlight, just a lighter. Then he said by law, he has to disconnect the gas going to the unit when a cracked heat exchanger is found. He DID NOT disconnect the gas. He unplugged my compressor disabling my AC as well!!! He knew that it would be 85 degrees during