911 Restoration of Richmond

Attempting to be objective review of my experience. I had a leak in my house so I quickly googled the first company that came up. 911 Restoration seemed legit enough. They were helpful and came the first day with a few air blowers (looks like a snail and it works like a fan) and dehumidifiers. They also recommended that I talk to my insurance company (Travelers) to have them help cover the costs. I agreed. However, then there was a dispute between the insurance claims person and 911 Restoration where the insurance guy said they should rip out the piece of wet drywall and cut open the flooring in the bathroom (where the leak started) so the dehumidifier could get inside where it was wet. 911 restoration ended up cutting 4 holes that isn’t where the wet piece of drywall was. They also didn’t

Call Thursday afternoon, team arrived early Friday! Excellent attention to our needs, professional service to get right on the problem. Strongly recommend 911Restoration due to their customer support and detailed efforts to solve the problems. My recommendation is call them first and watch success happen!

Our experience with 911 was great - they were responsive and provided expert advice on how to proceed, and worked with us on what was in our comfort zone. Special shoutouts to Jasmine and Nate, who were absolute gems to work with. Jasmine was responsive, flexible, and provided great customer service; Nate was charismatic, extremely knowledgable, and is just a guy you know you can trust.

Had a wonderful experience with this company they came out in a very timely manner. Found the issue which was really really bad for me and my family. We were breathing in some terrible mold the issue was fixed right away because of the danger of the mold Christopher and Rudy did a wonderful job they explained everything to me from start to finish both of them have wonderful personalities and I would recommend this company to everybody. They are up front to the point on your issue punctual and as I said awesome awesome attitudes and in this day and time that says a lot thank you for what you did for me and my family God bless.

911 Restoration was so responsive when I had called them for a leak in our house. They worked and clarified everything with my Insurance and everything was so smooth. Happy with their service.